Terms of Service

Last updated: October 11, 2026

Welcome to PBX On Net. These Terms of Service (“Terms”) govern your access to and use of the PBX On Net website, cloud-based business communications services, and related features and integrations. By accessing or using our services, you agree to these Terms.

1. Description of Services

PBX On Net provides cloud-based business communications solutions, which may include business phone systems, call routing, auto attendants, call queues, voicemail, messaging, analytics, AI-powered communication tools, and third-party integrations.

Available features depend on your subscription plan and configuration.

2. Accounts and Eligibility

You must provide accurate and complete information when creating an account and keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account. You must notify us promptly if you suspect unauthorized access to your account.

Our services are intended primarily for businesses and authorized users acting on their behalf.

3. Subscriptions and Payments

Certain services require a paid subscription. Pricing, included features, billing frequency, and applicable fees will be presented during signup or purchase.

By subscribing, you authorize the applicable charges to be processed through our designated payment provider.

Subscriptions may renew automatically if this is specified during purchase. You may cancel according to the cancellation terms presented at signup or in your account.

Unless required by applicable law or expressly stated otherwise, payments are non-refundable for the period already paid.

4. Acceptable Use

You agree to use our services lawfully and responsibly. You must not:

• Use the services for fraud, spam, harassment, or unlawful activities.

• Violate applicable telecommunications, privacy, consumer protection, or marketing laws.

• Make unauthorized or abusive use of calling, messaging, or integration features.

• Attempt to gain unauthorized access to our systems or interfere with their operation.

• Reverse engineer, disrupt, or misuse our services.

• Use our services to transmit unlawful, harmful, or infringing content.

We may restrict or suspend access when reasonably necessary to address violations, security risks, or legal requirements.

5. Calls, Messages, and Regulatory Compliance

You are responsible for ensuring that your use of calling, recording, voicemail, SMS, messaging, and marketing features complies with applicable laws.

Where required, you must obtain appropriate consent, provide required notices, honor opt-out requests, and maintain records of consent.

You are responsible for the content of communications sent or received through your account and for obtaining any permissions required to contact recipients.

6. Third-Party Services and Integrations

Our services may integrate with third-party platforms, including payment processors, CRM systems, messaging services, scheduling tools, and telecommunications providers.

Third-party services are subject to their own terms, privacy policies, availability, and fees. PBX On Net is not responsible for the independent products, services, or policies of third parties.

Your use of such integrations may require separate accounts or agreements with the relevant providers.

7. Service Availability and Changes

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.

Services may be affected by maintenance, internet connectivity, telecommunications networks, third-party providers, or circumstances beyond our reasonable control.

We may update, improve, modify, or discontinue features where reasonably necessary, subject to applicable law and any contractual commitments.

8. Intellectual Property

PBX On Net and its licensors retain all rights to the website, software, branding, designs, documentation, and other materials provided through our services, except for materials owned by you or third parties.

You may use our services only as permitted by these Terms and your subscription.

You retain responsibility for ensuring that you have the necessary rights to content and materials you upload, transmit, or use through the services.

9. Privacy and Data Protection

Our collection and use of personal information are described in our Privacy Policy.

Depending on the features you use, our services may process account details, contact information, call records, messages, recordings, and related technical data.

You are responsible for ensuring that your use of these features complies with applicable privacy and data protection laws.

10. Suspension and Termination

You may stop using our services and cancel your subscription in accordance with the applicable subscription terms.

We may suspend or terminate access if you materially violate these Terms, fail to pay amounts due, create a security risk, or if suspension is required by law.

Where appropriate and legally permitted, we will provide notice and an opportunity to address the issue.

Upon termination, your right to access the relevant services will end. Certain provisions of these Terms will remain effective where their nature requires them to survive termination.

11. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the services are provided on an “as available” basis, without warranties beyond those expressly provided in writing or required by law.

To the maximum extent permitted by law, PBX On Net will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from your use of the services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, and reasonable expenses arising from your unlawful use of the services, your violation of these Terms, or your infringement of another party’s rights.

13. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last updated” date.

Your continued use of the services after changes take effect constitutes acceptance of the updated Terms where permitted by applicable law.

14. Governing Law

These Terms are subject to the laws applicable to the entity providing the services, as identified in the applicable customer agreement or order, without limiting any mandatory legal protections that apply to you.

Any disputes will be handled by the competent courts or dispute resolution bodies as determined by applicable law and any valid agreement between the parties.

15. Contact Us

If you have questions about these Terms, please contact:

PBX On Net

Email: support@pbxon.net