Privacy Policy

Last updated: October 10, 2026

PBX On Net (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or use our cloud business communications services.

1. Information We Collect

We may collect the following types of information:

• Contact information: name, business email address, phone number, company name, and other information you provide.

• Account information: login details, account settings, and subscription information.

• Communications data: call records, call logs, messages, voicemail, and related metadata processed through our services, depending on the features you use.

• Technical information: IP address, browser type, device information, usage data, and diagnostic logs.

• Payment information: billing details and transaction status processed through our payment providers.

2. How We Use Information

We may use information to:

• Provide, operate, and maintain our services.

• Set up accounts and process subscriptions and payments.

• Route calls and messages and enable requested integrations.

• Provide customer support and troubleshoot technical issues.

• Improve service performance, security, and reliability.

• Send service updates and, where permitted, marketing communications.

• Detect fraud, enforce our terms, and comply with legal obligations.

3. Call Recordings and Communications

Depending on the features enabled and your configuration, our services may process call logs, recordings, voicemail, transcripts, messages, and related metadata.

Customers are responsible for ensuring that their use of these features complies with applicable laws, including any required notices or consent for call recording and monitoring.

4. How We Share Information

We may share information with service providers that help us operate our business, such as hosting providers, payment processors, communications carriers, analytics providers, and integration partners.

We may also disclose information when required by law, to protect our rights and users, or in connection with a business transaction, where permitted by law.

We do not sell personal information in exchange for money. Any additional data-sharing practices will be described as required by applicable law.

5. Third-Party Services and Integrations

PBX On Net may integrate with third-party services, including CRM systems, payment providers, messaging platforms, and scheduling tools. Your use of those services may be subject to their own privacy policies and terms.

6. Data Retention and Security

We retain information for as long as reasonably necessary to provide our services, meet contractual obligations, resolve disputes, enforce agreements, and comply with legal requirements.

We use reasonable technical and organizational safeguards to protect information. However, no method of transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to object to or restrict certain processing.

To submit a privacy-related request, contact us using the details provided below.

8. International Data Transfers

Information may be processed in countries other than the country where you reside. Where required, we take appropriate steps to protect personal information in connection with international transfers.

9. Children’s Privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children through services intended for them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For questions or requests regarding this Privacy Policy, contact:

PBX On Net